Refund policy

Refund Policy:
We strive to ensure your satisfaction with every purchase made with us. As part of our commitment to providing excellent customer service, we have outlined our refund policy below:

Refunds:
We do not offer refunds for purchases. Instead, we provide store credits equivalent to the purchase amount, which can be used for future purchases on our website/media channels. For Special cases where refunds may be issued at our discretion, please allow 7-10 working days from date of accepted/returned item(s).

Store Credits:
Upon requesting a refund, customers will receive store credits redeemable for any item(s) available on our website/media channels. These credits have no expiry date and can be utilised at any time.

Damaged Orders:
In the rare event that you receive a damaged or defective item, please contact our customer service team within [3] days of receiving the order. We will gladly arrange for a replacement of the damaged item(s) at no additional cost.

Return Shipping:
Customers are responsible for covering the shipping costs of returning items for replacement due to damage or defect. However, we will cover the shipping costs for sending out the replacement item(s).

Pre-Ordered Items:
Please note that refunds are not available for orders that are pre-ordered. Once an order has been placed, it has been added to production and cannot be reversed. Pre-ordered items are final sale.
By purchasing from NOIR CATALOG, you agree to abide by the terms and conditions outlined in this refund policy.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team at [08106547235]. We are here to assist you every step of the way.